What is a Trustscore and why does it matter?
Stephen Dalton 17 February 2026
There you are shopping around for a service provider who can transfer money from the UK to a recipient abroad.
With so much choice on offer who do you use? Trawling through different providers websites can be quite overwhelming. Soon you start to notice some features common to all - a currency calculator, buttons encouraging sign up and a prominently displayed customer star rating or TrustScore.
The calculator will help you determine which one is the cheapest. But a decision made on cost alone does not necessarily ensure a successful outcome. This is then when customer rating or TrustScore comes into play.
Why? Because it provides you with an indication of the type of service you might receive as a customer based on reviews from people who have actually used that company previously.
What is a TrustScore?
A TrustScore is a numerical rating utilised by different industries to measure the trustworthiness of things like digital environments or service providers. TrustScores can even be applied to data to evaluate reliability. This is an essential measure for businesses who rely on their available data to make critical decisions.
From a service provider perspective a prospective customer would appreciate hearing about the experiences of other customers. They may, for instance, want to know:
- What was the service like?
- Did it meet expectations? If not, why?
- When something went wrong was the service provider able to adequately resolve the issue?
These are just some of the questions you would expect to have answered before going ahead and trusting a business to safely and securely make an international payment on your behalf.
And it's here that Trustpilot reviews could be helpful.
Trustpilot reviews
Trustpilot is a leading independent online review platform that, as of June 2025, hosted 330 million reviews and 60 million monthly active users.
Trustpilot's TrustScore measures reviewer satisfaction based on all the reviews a business receives on their platform. A star rating is the TrustScore visualised.
Customers rate GlobalWebPay as
How is TrustScore calculated?
Trustpilot TrustScore's are calculated on a scale of 1 to 5, with the lowest range (1-1.5) rated Bad and the highest (4.5-5) assigned a rating of Excellent. The formula used doesn't simply take an average of all a particular businesses reviews but rather it considers three factors to ensure that TrustScores accurately reflect reviewers recent experiences.
The formula doesn't simply take an average of all of a particular businesses reviews but rather looks at three factors to ensure that TrustScores accurately reflect reviewers' recent experiences.
- Age of the review (newer is better).
- How frequently reviews are coming in.
- A Bayesian average is used to ensure that new businesses with fewer reviews have a fair start.
Are all review platforms perfect?
Of course not. There's always the potential that someone might attempt to manipulate reviews. Moderation of these on some review platforms could also be perceived to be inconsistent.
GlobalWebPay's view
We are very proud of our EXCELLENT Trustpilot rating and totally confident that the reviews we've received over the years are a true reflection of the high standard of service given to our customers.
Why not give us a try and see for yourself.