How can I check the status of a payment?

You can log into your GlobalWebPay account and check the status of any of your orders. There are several possible statuses

 

The status

 

From the time you place an order your transfer will go through several stages until it either reaches the recipient or is concelled 

 

Each stage of the transfer order is tracked and a status allocated. An order can 

Open – Order open, payments can be added.
Pending – Order has been checked out.
Complete – Order is complete, payments have been paid out.
Deleted – Order (and the payments within) has been deleted.
Unpaid – Order has been cancelled and can now be checked out again.
Funded – Awaiting payout at GlobalWebPay
Expired – Payments within the order have expired

 

 

How can I find out what is happening to a particular payment?
You can also log into your GlobalWebPay account and check the status of any single payment. There are several possible statuses:

New – Payment has been entered but is not checked out or funded
Deleted – Payment has been deleted.
Awaiting Funding – Payment is checked out, but funds haven’t yet been received
Awaiting Payout – Funding received and payment is in the next batch awaiting payout
Complete – Payment is with GlobalWebPay's bank on its way to or with the recipient
Payout Confirmed – Recipient has acknowledged receipt of payment by the recipient
Expired – Payment has expired as funds have not been received in the required time (typically within 4 hours of the original order being created).
Payment Reversed – Payment is in error and has been rejected before being sent
Payment Returned – Payment has been returned by the recipient’s bank

 

 

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