You can log into your GlobalWebPay account to check the status of any of your orders or individual payments.
Order status
From the time you place an order your transfer will go through several stages until it either reaches the recipient or is cancelled.
Each stage of the transfer order is tracked and a status allocated. An order can be:
| Open | Order open, payments can be added | |
| Pending | Order has been checked out | |
| Complete | Order is complete, payments have been paid out | |
| Deleted | Order (and the payments within) has been deleted | |
| Unpaid | Order has been cancelled and can now be checked out again | |
| Funded | Awaiting payout at GlobalWebPay | |
| Expired | Payments within the order have expired |
Status of a particular payment
As with Orders there are several possible states that a single payment can have throughout the lifetime of the transfer.
| New | Payment has been entered but is not checked out or funded | |
| Deleted | Payment has been deleted | |
| Awaiting Funding | Payment is checked out, but funds haven’t yet been received | |
| Awaiting Payout | Funding received and payment is in the next batch awaiting payout | |
| Complete | Payment is with GlobalWebPay's bank on its way to or with the recipient | |
| Payout Confirmed | Recipient has acknowledged receipt of payment by the recipient | |
| Expired | Payment has expired as funds have not been received in the required time (typically within 4 hours of the original order being created) | |
| Payment Reversed | Payment is in error and has been rejected before being sent | |
| Payment Returned | Payment has been returned by the recipient’s bank |
Understanding these will allow you to more easily track the progress of your international money transfer.